Never miss a new client with our AI legal Answering Service

LegalClerk's personal injury law firm answering service is trained to handle the high-intake, high-urgency nature of personal injury law — where every call could be worth thousands of dollars.

Unlike traditional receptionists who may miss critical details or ask vague questions, LegalClerk captures every detail, routes qualified leads instantly, and makes sure no serious case goes untracked.

Here’s how it works:

• Accident Type Detection
  “Was this a car accident, slip and fall, or something else?”
  AI uses NLP tagging to identify common PI cases like auto collisions, medical malpractice, workplace injuries, and dog bites.
  
  
• Timestamping the Incident
  Captures exact date and time of the incident to flag potential statute of limitations issues automatically.
  
  
• Medical Attention Intake
  Asks: “Did you visit a hospital or urgent care?” and records provider details. If not treated yet, flags as potential delayed claim.
  
  
• Liability Filtering
  “Was another party at fault?”
  AI uses this to auto-prioritize the lead based on claim viability.
  
  
• Injury Severity Classification
  Identifies pain level, ongoing symptoms, and missed workdays to help firms gauge case strength and urgency.
  
  
• Insurance Interaction Logging
  Captures whether the client has spoken to any insurance company — to prevent early missteps or disclosures.
  
  
• Photo/Evidence Prompts
  Optionally routes clients to upload police reports, injury images, or medical records via secure follow-up link.
  
  
• Custom Urgency Flags
  Serious cases with high liability and medical evidence are flagged for priority attorney callback.
  
  
• CRM Sync
  Everything is documented, formatted, and synced to your intake software — no transcription, no gaps.
  
  

Why it matters: In PI, missing one detail could mean missing a case. LegalClerk ensures every lead is fully qualified, accurately recorded, and ready for immediate follow-up — 24/7.

Family law clients aren’t just seeking legal help — they’re often navigating emotionally charged, high-stress life events. That’s why intake isn’t just about gathering data — it is about creating a sense of structure, safety, and professionalism from the very first call.

LegalClerk’s AI is trained to handle these conversations with calm, consistent language and precisely structured legal intake workflows — no awkward pauses, no forgotten questions, and no uncomfortable missteps.

Here’s how it works:

• Case Type Identification
  “Are you calling about divorce, custody, child support, or something else?”
  The AI identifies whether the matter relates to separation, parenting plans, restraining orders, spousal support, or other common family law cases.
  
  
• Relationship Mapping
  Captures relationship status (married, separated, cohabitating), number and age of children, and any existing court orders.
  
  
• Urgency Detection
  If the caller references domestic violence, relocation, or child safety concerns, LegalClerk escalates the intake and flags it for immediate attorney attention.
  
  
• Court Status & Timeline Tracking
  Asks if a case is already filed, what court is involved, and if there are upcoming hearings — so nothing slips through.
  
  
• Emotional Sensitivity Mode
  LegalClerk uses a soft tone, avoids triggering phrases, and follows a trauma-informed script designed for distressed callers.
  
  
• Clear Expectations
  Explains intake steps gently and transparently to help callers feel guided — not interrogated.
  
  
• Custom Case Routing
  Routes different types of cases (e.g., divorce vs custody) to different attorneys or calendars, based on your preferences.
  
  
• Secure Intake Summary
  Every detail is logged, encrypted, and sent to your CRM or case management tool in structured form — no scribbled notes, no re-entry.
  
  

Why it matters: Family law is personal. Your AI receptionist needs to sound professional but human enough to inspire trust. LegalClerk delivers that balance — and does it consistently, day or night.

In criminal defense, time isn’t just money — it is freedom. Calls often come in the middle of the night, under stress, and with little room for error. A missed detail or delayed callback can change the outcome of a case.

LegalClerk is designed to step in where human receptionists fall short: it is always awake, always consistent, and always trained in the logic of criminal intake.

Here’s how it works:

• Immediate Case Type Detection
  “Is this related to an arrest, ongoing investigation, or a court date?”
  LegalClerk detects keywords related to DUIs, drug charges, assault, theft, probation violations, and more.
  
  
• Custody Status Capture
  Asks: “Is the person currently in custody?” and “At which facility?”
  The AI can also capture inmate IDs and contact numbers for follow-up if needed.
  
  
• Charge & Jurisdiction Mapping
  Captures the alleged charges and which court is handling the case — district, superior, or municipal — helping prioritize case complexity.
  
  
• Time Sensitivity Triggering
  Mentions of arraignment, bond hearings, or warrants are flagged automatically for real-time escalation to your team.
  
  
• Caller Relationship Logging
  Tracks whether the caller is the defendant, a family member, or a third party — and adjusts tone accordingly.
  
  
• Bail and Attorney Contact
  Prompts for whether bail has been set and if the person has already spoken to another attorney.
  
  
• After-Hours Advantage
  LegalClerk captures these leads at 11PM, 2AM, or any time your staff is offline — and sends structured summaries to your inbox or CRM instantly.
  
  
• Custom Routing by Case Type
  Separate DUI, felony, or juvenile cases can be routed to specific attorneys, calendars, or intake queues.
  
  

Why it matters: In criminal law, urgency and detail are everything. LegalClerk doesn’t panic, sleep, or forget to ask about the warrant. It gets the job done — every time.

Immigration clients often feel overwhelmed, anxious, and confused by terminology. One mistake or missed form detail during intake can delay a process by months — or worse, jeopardize a case entirely.

LegalClerk solves this with an AI receptionist trained specifically in immigration law workflows, multilingual communication, and the nuances of immigration terminology. It delivers accurate, compliant, and professional intake — 24/7, in the language your clients speak.

Here's how it works:

Case Type Recognition

LegalClerk identifies the case type the caller is seeking help with:

• Visa applications (H1B, F1, B2, O1, etc.)
• Deportation defense
• Asylum and refugee status
• Citizenship and naturalization
• Family-based petitions (I-130)
• Employment-based immigration

Multilingual Intake Capabilities

Supports Spanish, Mandarin, and other common languages — enabling clients to communicate comfortably and accurately.

Form-Based Intake Mapping

Captures relevant form numbers mentioned by the client (e.g., I-485, I-765, DS-260) and logs them into structured summaries for your review.

Documentation & Timeline Intake

Asks for:

• Current immigration status
• Visa expiration or entry date
• Prior filings or denials
• Notices of intent to appear or interview dates

Country-Specific Handling

Identifies countries of origin and adjusts intake workflows for country-specific timelines or known delays (e.g., India, Mexico, Venezuela, etc.).

Sensitive Tone with Structured Flow

Uses warm, encouraging language but stays focused — walking the client through complex topics without adding stress or confusion.

Pre-qualification Routing

Flags ineligible cases (e.g., out-of-status for too long, wrong jurisdiction) and routes strong candidates straight to your CRM, calendar, or call queue.

Secure Storage & Confidentiality

Immigration cases involve deeply personal data. LegalClerk is HIPAA-grade secure and ensures full compliance for sensitive information capture.

Why it matters:

Immigration intake demands clarity, compassion, and accuracy — in multiple languages, and often outside business hours. LegalClerk gives your firm that capability without adding staff or complexity.

In real estate law, deals can fall apart from one missed call, one incorrect name on a contract, or one unsent document. Clients expect speed, clarity, and attention to detail — especially when deadlines are tight.

LegalClerk is trained to handle real estate law intake with transactional accuracy. It gathers deal-critical information in real time and ensures no message, inquiry, or lead is left behind — even after hours.

Here’s how it works:

Deal Type Detection

LegalClerk distinguishes between:

• Residential vs. commercial transactions
• Purchase, sale, lease, or dispute-related calls
• FSBO (for sale by owner), REO, or short sales

This helps route calls to the appropriate legal contact or intake path.

Timeline Tracking

Captures and logs key deal milestones:

• Contract signing dates
• Contingency deadlines
• Closing dates
• Inspection or appraisal windows

These are formatted and synced with your firm’s calendar or CRM.

Party Role Clarification

Asks and records whether the caller is:

• A buyer, seller, agent, lender, or title company
• Acting on behalf of a corporate entity or individual

This prevents misrouting and enables fast context for attorney review.

Title & Lien Concerns

Screens for title defects, existing liens, or open permits that might delay or complicate the transaction.

Escrow & Fund Coordination Intake

Tracks whether funds have been wired, escrow instructions have been issued, or disbursement delays are expected.

Contract & Document Prompts

Routes clients to upload or confirm details on:

• Purchase agreements
• Lease contracts
• Power of attorney forms (if applicable)
• HOA documents or disclosures

Urgency Flagging

If the caller mentions a scheduled closing in less than 72 hours, LegalClerk automatically flags it for urgent response.

After-Hours Advantage

Real estate closings don't always happen 9–5. LegalClerk captures calls on evenings and weekends — ensuring no delay costs your client a deal.

Why it matters:

Every real estate deal is a timeline. LegalClerk ensures your firm stays on track — collecting every critical detail, qualifying every lead, and protecting every transaction from falling through the cracks.

Business clients don't just want legal help; they expect fast, structured communication, professional intake, and clarity from the first call. Whether it is an urgent contract review or a new entity formation, the intake process needs to be airtight, not ad hoc.

LegalClerk acts as your AI front desk for business law — screening leads, qualifying inquiries, and capturing relevant case details without tying up your time or staff.

Here's how it works:

Business Type Recognition

LegalClerk identifies the nature of the inquiry:

• Entity formation (LLC, S-Corp, C-Corp, nonprofit)
• Contract drafting or review
• Partnership or shareholder disputes
• General counsel or retainer services
• Compliance, governance, or IP protection

Client Role Clarification

Captures whether the caller is:

• A founder or co-founder
• General counsel seeking outside support
• A vendor or third party in a dispute
• A startup vs. established business

Entity Details Intake

Asks for key inputs like:

• Business name and incorporation state
• Number of partners/shareholders
• Industry or sector (for compliance insights)
• Whether business is pre- or post-revenue

Contract-Specific Screening

LegalClerk handles intake around:

• Contract type (employment, vendor, MSA, NDA)
• Urgency and deadlines
• Disputes or breaches already in motion
• Need for drafting vs. review

Client Expectations Logging

Gathers client goals like:

• "We need something fast"
• "This will be an ongoing relationship"
• "We want to limit liability exposure"

Retainer Interest Routing

If the caller is exploring ongoing support, LegalClerk flags and tags it as a high-priority lead.

CRM & Calendar Integration

All qualified leads are pre-filled into your CRM or synced to your team's calendar, saving hours of admin time per week.

After-Hours Capture for Decision-Makers

Many business owners and executives call outside 9-5. LegalClerk catches and processes those calls when your office is closed — without missing a beat.

Why it matters:

Business clients don't like repeating themselves, waiting on call-backs, or navigating vague intake processes. LegalClerk gives your firm a sharp, professional first impression — backed by AI that never forgets a detail.